The eSIM service, refers to an embedded SIM card which is basically a small chip inside a phone. you do not need to insert an eSIM into their phone, as it is already built into the smartphone devices or wearables

The eSIM is FREE and available to both new & existing customers, provided the customer has an eSIM enabled device.

Brands Compatible phones
Apple iPhone 11, 11 Pro, 11 Pro Max, iPhone XS, XS Max, iPhone XR
Samsung Samsung S20 Series
Google Pixel 3, 3 XL, Pixel 4, 4 XL

Customer will need to walk into select 9Mobile Experience Centres and request for an eSIM activation.  A QR code will be provided to scan and download an eSIM profile and perform the usual SIM registration.

Yes, you will need to be connected to a data network to download the eSIM profile.

You can download the eSIM by scanning the QR-Code given to you by 9Mobile.

Yes, it can be used but not while it is downloaded and installed in a device. It can be reused once the profile is dissociated from a device.

The QR code can always be retrieved at any time from any of our 9Mobile Experience centres. You will have to provide proof of identity and the associated mobile number to retrieve your QR-code.

Walk into any 9Mobile Experience centres and request for the MSISDN to be blocked. You can immediately initiate a SIM swap if you pass all the security requirements for a SIM swap to be initiated.

No, the eSIM swap process is not different, however, you will need to download the eSIM profile when swapping into an eSIM device.

You will need to perform a SIM swap at select 9mobile Experience Centres into the eSIM. (all standard SIM swap process such as proof of identity etc. would be followed).

Yes, you can. Our Retail Advisor will have to perform a SIM swap for you. In this case, a physical SIM would be given to you. (all standard SIM swap process such as proof of identity etc. would be followed).

eSIM Activation Centers