The eSIM service, refers to an embedded SIM card which is basically a small chip inside a phone. you do not need to insert an eSIM into their phone, as it is already built into the smartphone devices or wearables
Customer will need to walk into select 9Mobile Experience Centres and request for an eSIM activation. A QR code will be provided to scan and download an eSIM profile and perform the usual SIM registration.
Yes, you can. Our Retail Advisor will have to perform a SIM swap for you. In this case, a physical SIM would be given to you. (all standard SIM swap process such as proof of identity etc. would be followed).
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