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your postpaid account

get answers to all your postpaid account questions. find out more about the contents of your bill, ways to pay and all you need to know about managing your postpaid account.

on the first day of the month, we’ll send you an SMS with the amount due for the billing month. this is followed by an email on the 7th of the month containing a breakdown of your amount due and transactions on your account.

if you have not been receiving your bills and wish to update your email address, please send an SMS to 37940 with your email address to enable us update our records.

you can keep tabs on your usage by dialing *235#.

Frequently asked questions

     1. How do I get my bills?

You can get your bill via any of the following channels,

a) A copy will be sent to your email address on the 7th day of every new month.

b) An SMS containing your billed amount will be sent once your bill is generated at the beginning of every month.

     2.How do I pay my bills?

You can pay your bills via any of the following methods

a) Using recharge card to settle your postpaid bill:

(i)Load RCV by dialing *222*PIN NUMBER*1#

(ii)Then from your Airtime: dial *567#.

b) Visit the nearest 9mobile experience center to pay

c) Bank Payment:

Make payment via Pay direct in any Bank branches nationwide: Please ensure you provide your mobile number, contract number, name and month bill in the below format:

*0809XXXXXXX/103XXXXXX/surname. first name/April 2018 bill* on the deposit slip at the point of payment.

d)GTB Internet banking:

  1. Go to www.payinstantly.com
  2. click on the airtime and data option

iii. click on the 9mobile option on the page and follow the instructions to make your postpaid bills payments.

  1. e) GTB Collections

visit www.gtbank.com

i. Click on the business(GAPS) option and login. (suitable for      corporate customers)

ii.Input your access code, Username and password

iii. On the next page, click the single transaction option, a drop down appears with several options, select collection and follow the instructions to make your bills

you can carry out internet banking and GAPS transaction at any available Gtbank branches.

e) Payment via Quickteller.

Kindly visit www.quickteller.com/9mobilepostpaid.

Payment can only be made through Interswitch, verve card, Master card or Naira Master card.

Please follow the step below to complete payment:

i. Go to Phone Bills and click on 9mobile Post-paid payments

ii. Click Pay

iii. Enter your email address and Subscriber number (phone number)

iv.Enter the required amount

v. Payment will be confirmed complete.

f) Payment via Internet Banking

You can also pay your bills online via the internet banking website of your bank. (Please note that you must subscribe to the internet banking of these banks to make use of this option. Kindly ensure you provide your mobile number, contract number, name and month bill in the below format:

*0809XXXXXXX/103XXXXXX/surname. first name/April 2018 bill* at the point of payment in the comments field/section.

g) ATM payment

Make payment at any of these banks Quickteller enabled ATMs (Skye Bank, First Bank, WEMA Bank, Afribank (Mainstreet), Access Bank, Stanbic IBTC, Union Bank,

FCMB, UBA,Finbank, Oceanic Bank (Access Bank)

Kindly follow the steps below on the Quickteller enabled ATMs to complete payment

i. Enter your card, select current/saving account type as applicable

ii. Select Quickteller option > Pay Bills > Others

iii. Enter 9041336 as the Subscriber number

iv. Enter your email address, phone number and subscriber number

v. Enter the Required amount

vi. Accept N100 surcharge and confirm payment