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effective November 7, 2013, any registered & fully activated SIM card which is yet to perform a revenue generating activity (Voice or data communication) for a period of 48 hours after full activation is to be immediately placed on “receive only” state i.e. (partial barring).

to activate your sim card:

  • register the line/sim card number.
  • activate by dialing 200 & follow the voice instruction to select your preferred package.
  • recharge the line within 48 hours
  • make voice or data activity on line.

visit any 9mobile experience center.

   find a center near you.

for special numbers (lines), please visit any of our experience centers.

find a center near you.

visit any 9mobile experience center with the following:

  • 1 passport photograph & a valid form of I.D e.g. Nigerian national identity card, passport or driver’s license.
  • Certificate of Incorporation or Certificate of Registration (for corporate accounts)
  • fill out a port-in request form.
  • text “PORT” to 3232.

more info

In line with the new Nigerian Communications Commission (NCC) Guidelines on SIM replacement, you are required to provide, in addition to a valid means of identification; the SIM pack or other evidence of direct purchase/ownership of the SIM. Where this is unavailable, an affidavit attesting to the ownership and loss of the SIM must be provided.

please, also note that any of the under-listed means of identification remains a compulsory requirement for SIM replacement:

  • Nigerian National ID Card/ NIMC Slip
  • Nigerian Drivers license
  • Permanent Voter’s Card (PVC)
  • International passport
  • Letter of Authentication by a Traditional ruler/Community Leader affixed with passport photograph
  • Affidavit and declaration sworn under oath stating that the declarant does not have an identity card

please note the following caveats:

  • the photo image on the means of identification must be very visible and easily recognizable when compared to the person presenting it.
  • for foreigners, only your international passport is acceptable for this process.

all 9mobile SIM card comes with default PIN.

to change the default PIN:

  • dial: *247*0000*new PIN# or
  • visit any 9mobile experience center

to change old PIN:

  • dial: *247*old PIN*new PIN#

to reset PIN:

  • call 200 or
  • visit any 9mobile experience center
   find a center near you.

* you must provide proof of ownership of the line for verification.

you can use our map to see & get directions to our experience center.

  click here to view maps.

we have various self service platforms. you can use any you are comfortable with:

  • *200# (USSD for all types of phones)
  • my9mobile app for smartphones (android, apple & blackberry phones)
  • my9mobile web for browser enabled devices.
Apple App Store download button
Google Playstore icon

you can buy directly from our:

or  visit any of our experience centers

find a center near you.

dial *665# to borrow airtime or data.
* you can borrow credit again even with existing credit.

more info

dial *232# to check your airtime balance.

dial *228# to check data balance.

more info

buy devices conveniently online from the 9mobile eshop & get it delivered to your preferred location anywhere in nigeria  click here.

or visit any of our experience centers.

you can migrate from one prepaid package to the other by dialing any of the applicable codes. some packages attracts migration fee. to migrate,

yes. on our self service platforms you can view & download postpaid bill, account details, contract detail & much more.  take me to postpaid self service

your postpaid bill is normally sent via email but you can download it from any of our self service platforms such as my9mobile web or my9mobile app

take me there

you can speak to any of our customer care agents by: